Shipping Policy
Welcome to Toiny 💖
We are committed to delivering your favorite toys safely and on time.
Order Processing
All orders are processed within 1–3 business days after confirmation.
Orders are not processed on Sundays or public holidays.
You will receive an order confirmation and tracking details once your order is shipped.
Shipping Time
Estimated delivery times:
Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Areas: 7–10 business days
Delivery times may vary during festivals, sales, or unexpected courier delays.
Shipping Charges
Free shipping may be available on selected products or minimum order values.
Shipping charges (if applicable) will be shown during checkout.
Order Tracking
Once your order is shipped, you will receive:
Tracking ID
Courier partner details
Estimated delivery date
Delayed or Lost Packages
If your order is delayed or lost in transit, please contact us. We will coordinate with the courier partner and assist you as quickly as possible.
Incorrect Address
Please make sure your shipping address and contact details are correct.
We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers.
Damaged Package
If your package arrives damaged:
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Take clear photos/videos immediately
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Contact us within 24 hours of delivery
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Our support team will help resolve the issue
Contact Us
For shipping-related questions:
Email: toiny598@gmail.com
Phone: +91 XXXXX XXXXX
Business Hours: Monday – Saturday, 10 AM – 7 PM
Thank you for shopping with Toiny 🧸