Return & Refund Policy
Welcome to Toiny. We want you to love every toy you order from us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
Returns are accepted within 7 days of delivery.
Items must be:
Unused and in original condition
With original packaging and tags
Free from damage or stains
Non-Returnable Items
The following items cannot be returned:
Used or damaged products
Products without original packaging
Customized or special-order items
Clearance or final sale products
Refunds
Once we receive and inspect your returned item:
Approved refunds will be processed within 5–7 business days
Refunds will be credited to your original payment method
Shipping charges are non-refundable
Damaged or Wrong Product
If you receive:
A damaged item
Wrong product
Missing item
Please contact us within 48 hours of delivery with clear photos/videos of the issue.
Return Process
To request a return:
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Email us with your order details
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Share product photos if needed
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Our support team will guide you through the return process
Exchange Policy
We offer exchanges only for:
Damaged products
Wrong items received
Size/color issues (if applicable)
Cancellation Policy
Orders can be cancelled before dispatch
Once shipped, orders cannot be cancelled
Contact Us
For any return or refund questions, contact us:
Email: toiny598@gmail.com
Phone: +91 XXXXX XXXXX
Business Hours: Monday – Saturday, 10 AM – 7 PM
Thank you for shopping with Toiny 💖